Privacy Policy

Rare Collections ("we", "our", or "us") operates https://rarecollectors.app. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using our site, you agree to the practices described in this policy.

1. Information We Collect

• —Account information: name, email address, and password when you register.
• —Order information: shipping address, phone number, and purchase history when you place an order.
• —Payment information: we do not store card details. Payments are processed securely by third-party providers (Razorpay / Stripe).
• —Usage data: pages visited, browser type, IP address, and device information collected automatically.
• —Communications: messages you send us via email or contact forms.

2. How We Use Your Information

• —To process and fulfill your orders.
• —To send order confirmations, shipping updates, and customer support responses.
• —To send promotional emails and product updates (you can unsubscribe at any time).
• —To improve our website, products, and services.
• —To comply with legal obligations.
• —To prevent fraud and ensure security.

3. Sharing Your Information

• —We do not sell your personal data to third parties.
• —We share data only with trusted service providers who help us operate (e.g., shipping partners, payment processors, Firebase/Google Cloud for hosting and database).
• —We may disclose your information if required by law or to protect our legal rights.
• —If our business is acquired or merged, your data may be transferred as part of that transaction.

4. Cookies

• —We use cookies to keep you signed in, remember your cart, and understand how you use our site.
• —You can disable cookies in your browser settings, but some features may not work correctly.
• —We use Google Firebase, which may set its own cookies for authentication.

5. Data Retention

• —We retain your account data as long as your account is active.
• —Order records are kept for a minimum of 7 years as required by Indian tax law.
• —You may request deletion of your account and personal data at any time (see Section 7).

6. Data Security

• —We use industry-standard encryption (HTTPS/TLS) for all data in transit.
• —Passwords are hashed and never stored in plain text.
• —We use Google Firebase which provides enterprise-grade security infrastructure.
• —Despite these measures, no system is 100% secure. We cannot guarantee absolute security.

7. Your Rights

• —Access: request a copy of the personal data we hold about you.
• —Correction: request correction of inaccurate or incomplete data.
• —Deletion: request deletion of your personal data, subject to legal retention requirements.
• —Opt-out: unsubscribe from marketing emails at any time using the link in our emails.
• —To exercise any of these rights, email us at saurabh@simxr.ai

8. Children's Privacy

• —Our services are not directed at children under 13 years of age.
• —We do not knowingly collect personal information from children under 13.
• —If you believe a child has provided us with personal data, please contact us immediately.

9. Third-Party Links

• —Our site may contain links to third-party websites. We are not responsible for their privacy practices.
• —We encourage you to read the privacy policy of every website you visit.

10. Changes to This Policy

• —We may update this Privacy Policy from time to time.
• —We will notify you of significant changes by posting a notice on our website or emailing you.
• —The "Last updated" date at the top of this page indicates when it was last revised.
• —Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

• —If you have questions about this Privacy Policy or your personal data, contact us:
• —Email: saurabh@simxr.ai
• —Website: https://rarecollectors.app
• —Business: Rare Collections, Bangalore, India